The poet Maya Angelou once said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." This quote is often used to emphasize the importance of kindness and compassion. The quote’s meaning is also applicable to communication in general. When communicating, we should always strive to make the person on the receiving end of the message feel valued and respected.

SAT · English · previous-year question